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Technology is key to a great employee experience

In India, the future of work is characterized by three major trends. A hybrid work model, flexible and outcome-based work choices, and ensuring employee mental wellbeing. Driving these trends are dramatic economic changes that are redistributing power, wealth, competition and opportunity, and reshaping how we work. As a result, employee expectations have changed. Employees want flexibility and empathy from the companies they work for, and are willing to pay less for it. In 2022, the ADP Institute found that 82% of Indian employees said they would find another job if their employer insisted that employees return to the office full-time. did. 73% of employees even said they would accept a pay cut to guarantee flexibility in where they work.

As India emerges from two years of uncertainty, what employees want and the flexibility they want is fast becoming a major driver of workforce policy. Employers in India want their employees back in the office, but they are starting to understand the critical need to create a great employee experience and meaningful purpose within their organizations as well. This is probably why hybrid models are becoming more popular. His 70% of Indian companies are already operating under this model, according to NASSCOM and BCG reports. In fact, the future of work is already here, and employers need to have the knowledge and speed to create the right employee experience in which the people who make up their companies feel connected, supported, and included. I am trying to adapt.

According to NASSCOM, a majority of Indian organizations believe future work technologies will play a key role in organizational resilience as the nature of work changes. Technology like this allows him to address two key challenges: productivity and collaboration.

Facilitate collaboration between teams

Today, teamwork no longer depends on face-to-face interactions. Formal learning and organizational knowledge is no longer passed on in stuffy conference rooms, but shared across internal help desks, Slack, and Zoom.

Collaboration is often one of the main challenges of the hybrid model. With some employees in the office and others working remotely, collaboration and communication can be challenging. In a digital-first workplace, companies must evolve how they think and act to simplify how they approach work. But that’s just one piece of the puzzle.

For the hybrid model to be successful, organizations need systems, processes, and tools that enable everyone around the world to have the same experience. Indian organizations have realized the benefits of the right collaboration tools since the pandemic changed the way they work. In 2022, providing employees with the latest technology is a top priority for organizations focused on user productivity. On the other hand, too much technology can lead to technology fatigue. So how does an organization strike the right balance?

Businesses need the right tools, systems and automation to enable employees to connect, collaborate and create in real time. To provide the best experience and service, customer-facing employees need the ability to quickly and easily attract subject matter experts. Collaborative employees also need tools for analysis and large-scale brainstorming. This is why businesses need an integrated solution with built-in workflow automation and tracking tools. This allows all employees to see responsible parties, stakeholders, and project status whether they are in the office or working remotely. Such a solution empowers your entire team to track progress, make data-driven decisions, and focus on more important tasks.

Productivity in a distributed workplace

In a hybrid work model, important information can easily get lost in emails, chat trails, or stuck in Google Docs somewhere in the cloud. If all communication is virtualized, the disruption of online activity among teams may mean that some employees may not receive important information on time or at all.

Every employee at some point has been faced with the task of moving between departments to solve a problem, be it HR, IT or Finance. Having an integrated helpdesk with an automated chatbot allows employees to find answers to their most common queries in an extensive knowledge base. Issues are resolved faster and employees no longer have to contact multiple departments to get answers to their questions.

Therefore, companies must democratize access to organizational knowledge. It’s a key driver of productivity and good for your business. An organization that has invested in productivity tools says that in one year his ROI has increased fivefold. But investing in too many tools for different functions is counterproductive. Employees need a single, central place to get answers or an integrated helpdesk with self-service capabilities.

Regardless of the challenges and volatility employees face, more than ever, technology can shape the employee experience and the continued health of any business. To adapt and set a course for future success, teams need a simpler, smarter approach to employee support. This includes workflow management tools that free up time to tackle the toughest problems, a clear view of the information you need to be effective, and integrated solutions that enable effective collaboration. By prioritizing a streamlined approach that prioritizes data and insights, companies can ensure teams have the tools and context they need to drive the innovation and growth that sets them apart.

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The above views are those of the author.

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